Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide when registering for an account, including:

• Full name and contact information (email, phone number)
• Business details and address
• Payment information (processed securely)
• Account credentials and authentication data

Operational Data

As you use HMS, we collect:

• Room management and booking information
• Guest data and reservations
• Restaurant orders and transactions
• Activity logs and audit trails
• IP addresses and device information

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and remember your preferences.

2. How We Use Your Information

We use collected information for the following purposes:

• Providing and maintaining HMS services
• Processing transactions and sending billing information
• Improving, personalizing, and enhancing user experience
• Sending transactional and promotional communications
• Providing customer support and resolving issues
• Detecting and preventing fraudulent or illegal activity
• Complying with legal obligations
• Analytics and performance monitoring

3. Data Security

We implement comprehensive security measures to protect your data:

• End-to-end encryption for sensitive data
• Secure HTTPS connections for all communications
• Role-based access control and authentication
• Regular security audits and penetration testing
• Daily automated backups and disaster recovery
• Employee confidentiality agreements and training
• Compliance with international data protection standards

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share data with:

• Service Providers: Third-party vendors who assist in providing HMS services (payment processors, email providers, hosting providers)
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In case of merger, acquisition, or asset sale
• User Consent: With your explicit permission for specific purposes

5. Data Retention

We retain your data for as long as necessary to provide services and fulfill legal obligations. You can request data deletion by contacting us, subject to legal retention requirements and active service agreements.

6. Your Privacy Rights

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data (subject to legal requirements)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive data in a portable format
• Right to Object: Object to processing for specific purposes
• Right to Withdraw Consent: Withdraw consent anytime

To exercise these rights, please contact our Privacy Officer at privacy@hms.com

7. Cookies Policy

HMS uses cookies and similar technologies for various purposes:

• Essential Cookies: Required for basic functionality and security
• Performance Cookies: Help us understand site usage and performance
• Functional Cookies: Remember preferences and personalization
• Marketing Cookies: Used for advertising and promotional purposes

You can control cookies through your browser settings. However, disabling certain cookies may affect HMS functionality.

8. Third-Party Links

HMS may contain links to third-party websites. This Privacy Policy applies only to HMS. We are not responsible for the privacy practices of external websites. Please review their privacy policies before providing personal information.

9. Children's Privacy

HMS is not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we learn we've collected data from a minor, we will delete it promptly.

10. International Data Transfers

Your data may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws. By using HMS, you consent to such transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be effective immediately upon posting. Your continued use of HMS constitutes acceptance of changes. We encourage you to review this policy regularly.

12. Contact Us

If you have questions about this Privacy Policy or our data practices:

• Email: privacy@hms.com
• Phone: +91-9871692790
• Address: Hotel Management Systems, Dharuhera, India
• Contact Form: Visit our contact page